Jonesea is here to help.
Because of the high volume of orders and production, Jonesea cannot reply to every email, so, please review the FAQS before emailing.
Please review the information below before contacting Jonesea regarding wetsuit information.
Costa Mesa, California
All wetsuits are handcrafted by Shane Jones in his creation station.
Jonesea uses Yulex, a natural rubber derived from trees, as his main source of neoprene. The jersey that protects the rubber is knitted with recycled polyester constructed from recycled fishnets and plastic bottles. The rubber and jersey are laminated together with a water based glue, eliminating the use of harsh chemicals. Today this process provides us with the greenest option for a wetsuit.
All wetsuits are made to order. The current estimated time for completion is 7-10 business days ( unless stated otherwise ). Shipping, for domestic orders, will be an additional 3-5 business days ( international times vary ). Please do not contact Jonesea about updated completion time regarding your wetsuit. You will be notified via e-mail when your suit is being shipped out.
To give your wetsuit the best life possible. Wash in fresh water after every use. Hang dry in shade and avoid direct sunlight.
Jonesea offers a 30 day warranty on all wetsuits. A receipt is required on all warrantied products. Suits without a receipt will not be covered under warranty. If Jonesea finds the product is to be defective under normal use and proper care, he will repair or replace the product at his sole discretion.
Jonesea does not offer wetsuit repairs.
Please review the information below before contacting Jonesea regarding custom wetsuit information.
Use this text to answer questions in as much detail as possible for your customers.
Jonesea currently only offers what is featured online.
Please allow 3-4 weeks for your custom wetsuit to be finished and sent out to you.
Currently Jonesea offers a custom tailored option for a selection of the Jonesea line.
During this experience Jonesea will create a personalized pattern of your measurements and build a suit made just for you.
All appointments are made online. Once you have selected the suit you like you will then be able to choose an appointment date. Please note that Jonesea only offers custom tailored options for a selection of his suits.
Appointments are only available for reschedule 72 hours before the appointment date. Cancellations and refunds are not accepted for Custom Wetsuits. No exceptions.
Returns and exchanges
To avoid complications, please review our size guide and terms and conditions before purchasing online. All sales are final. Jonesea does not accept exchanges.
Please review the information below before contacting Jonesea regarding shipping information.
Shipping times estimate around 3-5 business days, but can change due to COVID. International shipping will vary due to country origin.
Shipping is free on all domestic orders. International shipping rates vary depending on country origin.
Once your package is ready to be shipped out your tracking information will be emailed to you. Please allow up to 24 hours for tracking information to update.