FAQS
Wetsuits
Where are my wetsuits made?
Costa Mesa, California
Who makes my wetsuits?
All wetsuits are handcrafted by Shane Jones in his creation station.
What are my wetsuits made from?
Jonesea uses Yamamoto Material, Signature Limestone and Yulex.
How long will it take for my wetsuit to be made?
All wetsuits are made to order. The current estimated time for completion is 7-10 business days ( unless stated otherwise ). Shipping, for domestic orders, will be an additional 3-5 business days ( international times vary ). Please do not contact Jonesea about updated completion time regarding your wetsuit. You will be notified via e-mail when your suit is being shipped out.
How do I care for my wetsuit?
To give your wetsuit the best life possible. Wash in fresh water after every use. Hang dry in shade and avoid direct sunlight.
Is there any warranty on my wetsuit?
Jonesea offers a 30 day warranty on all wetsuits. A receipt is required on all warrantied products. Suits without a receipt will not be covered under warranty. If Jonesea finds the product is to be defective under normal use and proper care, he will repair or replace the product at his sole discretion.
Do you offer wetsuit repairs?
Yes. Text/email info@joneseawetsuits.com with suit problem for quote if reparable.
Custom Wetsuits
How do I place a custom wetsuit order?
Jonesea currently offers a custom tailored experience through his online store.Shop custom tailored wetsuits.
What if I don't see the option that I am looking for?
Jonesea currently only offers what is featured online.
How long will my custom wetsuit take to finish?
Please allow 3-4 weeks for your custom wetsuit to be finished and sent out to you.
What types of custom does Jonesea offer?
Currently Jonesea offers a custom tailored option for a selection of the Jonesea line.
During this experience Jonesea will create a personalized pattern of your measurements and build a suit made just for you.
How do I schedule my appointment for my custom wetsuit?
All appointments are made online. Once you have selected the suit you like you will then be able to choose an appointment date. Please note that Jonesea only offers custom tailored options for a selection of his suits.
What if I need to change my appointment?
Appointments are only available for reschedule 72 hours before the appointment date. Cancellations and refunds are not accepted for Custom Wetsuits. No exceptions.
Shipping
Where do you ship to?
Worldwide
What is transit time?
Domestic transit times estimate around 3-5 business days. International shipping will vary due to country origin.
What are the shipping costs?
Domestic and international shipping rates vary depending on shipping destination - rates are calculated at checkout.
Where is my tracking number?
Once your package is ready to be shipped out your tracking information will be emailed to you. Please allow up to 24 hours for tracking information to update once you receive the email.
Size Guide
Please refer to the Size Guide before contacting Jonesea regarding sizing information.
Returns and Exchanges
To avoid complications, please review our size guide and terms and conditions before purchasing online. All sales are final. Jonesea does not accept exchanges.